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Exact Buyer, Inc. (“ExactBuyer,” “we”, “us” or “our”) developed our services to help you gain valuable business intelligence. We understand that privacy is important to both our online visitors and registered users. We respect your privacy and will take reasonable steps to protect your information as described in this Privacy Policy. This Privacy Policy will help you understand the following:
In the event of any inconsistency between our Terms of Service and this Privacy Policy, our Terms of Service prevail.
ExactBuyer is located at 422 NW 13th Ave #813. This Privacy Policy applies to the exactbuyer.com website, including all subpages and successor pages (collectively referred to as the “Site”), and also applies to all software and services that we offer, including services that we offer through our Site when you register for a ExactBuyer account (collectively referred to as the “Services”). This Privacy Policy does not apply to any website, product or service of any third-party company even if the third-party website links to (or is linked from) our Site. ExactBuyer does not operate or control those websites, products or services. Please always review the privacy practices of a company before deciding whether to provide any information. By using our Site or Services, you are accepting the practices described in this Policy.
Broadly speaking, we collect information in three ways: (1) when you provide it directly to us, (2) when we obtain information about you from third parties or our indexing systems, and (3) passively through technology such as “cookies.” The types of information that we collect and our use of that information are described below. Personal Information The term “Personal Information”, as used in this Privacy Policy, refers to any information that can be used to identify or relates to an identifiable person. Personal information does not include information that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person. Personal Information we collect may include:
Similar to many commercial websites, we utilize “cookies” and other technologies to collect information in connection with our Site. “Cookies” are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies store information accessed through your browser to streamline activities and make the online experience easier and more personalized. Information gathered through cookies and web-server log files may include information such as the date and time of visits, the pages viewed, IP addresses, links to/from any page, and time spent at a site. We use cookie data to measure web traffic and usage activity on our Site for purposes of improving and enhancing the functionality of our Site, to look for possible fraudulent activity, and to better understand the sources of traffic and transactions on our Site. Cookies also allow our servers to remember your account information for future visits and to provide personalized and streamlined information across related pages on our Site. In order to understand and improve the effectiveness of our advertising, we may also use web beacons, cookies, and other technology to identify the fact that you have visited our Site or seen one of our advertisements. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies, or be given the choice of declining or accepting a particular cookie (or cookies) from a particular site. You may also consider visiting aboutcookies.org, which provides helpful information about cookies. You can choose to disable cookies for our Site but this may limit your ability to use our Site and Services. We may use third party advertising networks to serve advertisements that may be of interest to you when you access and use the Site and other websites, based on information relating to your access to and use of the Site and other websites, on any of your devices. To do so, these networks may place or recognize a unique cookie on your browser (including through use of web beacons or pixel tags). They may use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop, and to make decisions about the advertisements you see based on it. If you would like more information about this practice and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/. Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, language, and browser type and version. We use this information to ensure that the Site functions properly. Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Site, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address. We use third-party analytics services, such as Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Service. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. You may also download the Google Analytics opt-out browser add on, available here.
To simply browse our Site, you are not required to provide any Personal Information. However, we may gather information from cookies and similar technologies, as described directly above, for the purposes of monitoring and improving our Site and understanding and improving the effectiveness of our advertising.
To gain full access to our Site and Services, you must register for a ExactBuyer account. When you register for an account, we collect Personal Information such as the following: Your name, company name, location, email address, phone number, and account password, to set up your account, your IP addresses, devices, and locations used to access ExactBuyer, which will be linked to your account for fraud detection/prevention purposes.
ExactBuyer may offer free browser-based add-ons, extensions, plug-ins and integrations with third-party tools (collectively, “ExactBuyer Browser Extensions & Integrations”), including all ExactBuyer services, which may collect personal and other information. When you install ExactBuyer Browser Extensions & Integrations, you grant us access to your Gmail or Outlook account and permission to access, use, and share certain information contained therein. This information may include contacts’ names, email addresses, email headers, social media handles, contacts-in-common, business phone numbers, business-related postal addresses, supervisors’ names, assistants’ names, job titles and departments, company names, corporate website URLs, IP addresses and social networking URLs (“Connect Information”). ExactBuyer Browser Extensions & Integrations technology automatically extracts these types of information from your emails and address book in those accounts. We use Connect Information collected in accordance with this Privacy Policy, in combination with publicly-available information and data we license from selected third parties, to improve the quality of Connect Information provided to you and others through the Services. By using ExactBuyer Browser Extensions & Integrations or otherwise providing Personal Information relating to other people to us, you confirm that you have the authority to do so and to permit us to use the Personal Information in accordance with this Privacy Policy.
When you use ExactBuyer Forms, you grant us permission to access and use the information your website visitors or other individuals submit to you through ExactBuyer Forms to provide this service to you, and to use this information to enrich and improve the accuracy of company-level data supplied to you and other ExactBuyer customers through ExactBuyer services.
Our Site and Services are directed to the general public. We do not knowingly collect Personal Information from children under 13 years of age.
We may use Personal Information in a manner that is consistent with this Privacy Policy for our legitimate business interests, including to respond to your inquiries and fulfill your requests, complete your transactions, provide you with customer service, send administrative information to you, and to personalize your experience on the Site and Services. We may also use Personal Information and other information collected through the Site or Services to help us improve the content and functionality of the Site and Services, to better understand our users and to improve the Site and Services. We may use this information to contact you in the future to tell you about services we believe will be of interest to you. Information regarding how to opt-out of marketing communications is provided in Section 4 (“Choice and opt-out”) below. We may use and disclose information that is not Personal Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine non-Personal Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
We may disclose your Personal Information for the purposes described in this Privacy Policy, including to third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services. We may disclose your Personal Information to law enforcement, government officials, or other third parties if we believe necessary or appropriate: (i) to respond to a subpoena, court order or other legal process, (ii) to comply with laws, statutes, rules or regulations, (iii) to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms of Service. In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, any information in our possession may be transferred to our successor or assignee.
We may occasionally email you with information about offers or new services. You can opt out of these marketing email communications by replying with unsubscribe in the subject line, or via an unsubscribe link included in such communications. However, you will continue to receive certain email communications related to your account including information regarding transactions and your relationship with ExactBuyer.
Although no data transmission can be guaranteed to be 100% secure, we take reasonable steps to protect Personal Information. ExactBuyer maintains reasonable administrative, technical, and physical procedures to protect information stored in our servers, which are located primarily in the United States.
This Privacy Policy was last updated on the date indicated above. We reserve the right, in our sole and absolute discretion, to make changes to this Privacy Policy from time to time. Please review this Privacy Policy periodically to check for updates. Any changes will become effective when we post the revised Privacy Policy on the Site. Your use of the Site or Services following these changes means that you accept the revised Privacy Policy.
The Site and Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Site and Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
If you have a ExactBuyer account, you can update your account information by signing into ExactBuyer account. You also can update your Personal Information by contacting us as specified below. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted via the Site or Services. Please also feel free to contact us if you have any questions about our Privacy Policy, information practices, or if you have an unresolved privacy or data use concern that we have not addressed satisfactorily. You may contact us at the following email address: support@exactbuyer.com.
ExactBuyer leverages third-party AI providers to enhance certain product features. In this process, we may utilize user-created content and our unique data as inputs to these external AI providers to provide a personalized user experience. We do not share user-created content with third-party AI providers for the purpose of model improvement unless we first inform our customers and receive their explicit approval. We do not process any personally identifiable or sensitive information of data subjects through these third-party AI providers. To ensure transparency and user control, any feature that uses external AI provider will be clearly indicated within our app, marked by a specific symbol or an informative tooltip. Users can contact us at support@exactbuyer.com for further information.
THESE TERMS OF SERVICE (“AGREEMENT”) DESCRIBE THE TERMS AND CONDITIONS ON WHICH EXACT BUYER, INC. (“EXACTBUYER”) PROVIDES ITS CUSTOMERS (THE “CUSTOMER” or “YOU”) ACCESS TO EXACTBUYER’S PROPRIETARY SALES INTELLIGENCE SYSTEMS AND RELATED INTERFACES (THE “EXACTBUYER SERVICE”) .
BY INDICATING ACCEPTANCE OF THIS AGREEMENT OR BY OTHERWISE USING THE SERVICE, YOU ARE ENTERING INTO A LEGALLY BINDING AGREEMENT WITH EXACTBUYER. IF YOU DO NOT AGREE TO THIS AGREEMENT, DO NOT COMPLETE THE ORDER PROCESS AND DO NOT USE THE SERVICE.
IF CUSTOMER OR THE THIRD-PARTY ON BEHALF OF WHOM CUSTOMER IS ACTING (ALSO, A “CUSTOMER”) AND STREAM HAVE ALREADY ENTERED A SEPARATE AGREEMENT GOVERNING PROVISION OF EXACTBUYER’S SERVICES THAT HAS BEEN SIGNED ON BEHALF OF BOTH STREAM AND CUSTOMER, THEN THAT OTHER AGREEMENT SHALL APPLY IN PLACE OF THE TERMS HEREIN, NOTWITHSTANDING ANY CHECKBOX OR ELECTRONIC ACCEPTANCE REQUIRED IN ORDER TO USE THE SERVICE.
During the Term as defined in (Section 5.1) ExactBuyer will provide Customer with access to ExactBuyer Data & Service in accordance with the terms and conditions of this Agreement. In order to access and use the ExactBuyer Service, Customer is responsible at its own expense for obtaining its own Internet access, and any applicable hardware and software required. The use of any registration-related information you provide us and the information we collect about you and the information received by you in emails that you receive from third parties, including your customers, in connection with your subscription to the ExactBuyer Data & Service is governed by our Privacy Policy, which we recommend you read.
Subject to the terms and conditions of this Agreement, ExactBuyer hereby grants to Customer a limited, non-exclusive, non-transferable right to access and use the ExactBuyer Service, solely for Customer’s business purposes during the Term. All rights not expressly granted to Customer are reserved by ExactBuyer and its licensors. There are no implied rights. At the end of the Term, Customer has no further rights to use or access the ExactBuyer Data.
By entering into this Agreement, Customer represents and warrants that Customer meets the following minimum requirements (“Eligibility Requirements”): (a) Customer is at least 18 years old and has the legal capacity to be bound by this Agreement; (b) Customer has the necessary rights and authority to enter into and perform the obligations required of Customer under this Agreement including entering into this Agreement on behalf of and binding a third-party, if so applicable; (c) All information which Customer provides, including but not limited to information provided during registration, information about Customer and any third -party business, and all relevant payment information, is within Customer’s right to use, and is and will remain accurate, complete and current; (d) Customer is in compliance with all applicable laws, including but not limited to all applicable laws and regulations pertaining to data privacy; (e) To the best of Customer’s knowledge, none of the Customer Data (as defined herein) will contain any unlawful, defamatory, offensive, libelous, harassing, abusive, fraudulent, pornographic or obscene content or material; and (f) Customer will provide ExactBuyer with any information, records, or materials that we request to verify Customer’s compliance with the eligibility requirements set forth above and the terms and conditions of this Agreement.
Customer shall not (and shall not allow any third party to): (a) use the ExactBuyer Data or Service to develop or market any product, software or service that is functionally similar to or derivative of the ExactBuyer Service, or for any other purpose not expressly permitted herein; (b) permit any third party to access or use the ExactBuyer Data & Service except as envisioned by the ExactBuyer Data & Service in its normal operation or as specified in any documentation or instructions provided by ExactBuyer with regard to the use of the Service (the “Documentation”); (c) sell, distribute, rent, lease, service bureau, post, link, disclose or provide access to the ExactBuyer Service, directly or indirectly, to any third party; (d) alter, modify, debug, reverse engineer, decompile, disassemble, or otherwise attempt to derive or gain access to any software (including source code) associated with the ExactBuyer Service; or (e) use any unauthorized robot, spider, scraper or other automated means to access the ExactBuyer Service, or engage in any scraping, data-mining, harvesting, data aggregating or indexing of the ExactBuyer Service. Customer shall keep all passwords and API keys provided to it safe and secure, and shall be responsible for all use of the ExactBuyer Data & Service using passwords or API keys issued to Customer. Customer shall notify ExactBuyer immediately of any actual or suspected unauthorized use of its passwords or API keys for the ExactBuyer Data & Service (ExactBuyer's team can be reached at support@exactbuyer.com). Without limiting any of its other rights or remedies, ExactBuyer reserves the right to suspend access to the ExactBuyer Data & Service if ExactBuyer reasonably believes that Customer has materially violated the restrictions and obligations in this Agreement (in which case, it shall provide Customer prompt written notice of such suspension).
Customer shall: (a) reasonably cooperate with ExactBuyer in all matters relating to the ExactBuyer Service; (b) respond promptly to any ExactBuyer request to provide information, approvals, authorizations or decisions that are reasonably necessary for ExactBuyer to provide the ExactBuyer Data & Service in accordance with this Agreement; and (c) provide such Customer materials or information as ExactBuyer may reasonably request to provide the ExactBuyer Data & Service and ensure that such materials or information are complete and accurate in all material respects.
In connection with providing the ExactBuyer Service, ExactBuyer and its licensors shall operate and support the hosted environment used by ExactBuyer to provide the ExactBuyer Service, including the ExactBuyer Technology (as defined below), the server hardware, disk storage, firewall protection, server operating systems, management programs, web server programs, documentation and all other technology or information so used by ExactBuyer. As used herein, “ExactBuyer Technology” means all of ExactBuyer’s proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to Customer by ExactBuyer in providing the ExactBuyer Service.
1. Ownership of ExactBuyer Data
1.1 Customer acknowledges and agrees that, as between ExactBuyer and Customer, all right, title, and interest in and to the ExactBuyer Data & Service (including, but not limited to, data, information, text, images, designs, sound, music, marks, logos, compilations (meaning the collection, arrangement, and assembly of information other than Customer Data), and other content on or made available through the ExactBuyer Service, as well as the ExactBuyer Technology and all improvements, derivatives, and modifications of the foregoing (including all intellectual property and proprietary rights embodied therein or associated therewith)) are and shall remain owned by ExactBuyer or its licensors. This Agreement in no way conveys any right, title, or interest in the ExactBuyer Data & Service or the ExactBuyer Technology to Customer, other than a limited right to use the ExactBuyer Data & Service in accordance with this Agreement. Customer further acknowledges that no rights are granted under any trademarks, service marks, trade names, or logos of ExactBuyer, and agrees not to remove any ExactBuyer trademark, service mark, or logo, or any proprietary notices or labels (including copyright or trademark notices) from the ExactBuyer Service.
1.2 For the avoidance of doubt, the customer's use of ExactBuyer Data & Service does not grant the Customer any ownership rights in the ExactBuyer intellectual property, even if the Customer adds their own notes or otherwise customizes the data.
2. Ownership of Customer Data
2.1 ExactBuyer acknowledges and agrees that, as between Customer and ExactBuyer, all right, title, and interest in and to the Customer Data are and shall remain owned by Customer or its licensors. This Agreement in no way conveys any right, title, or interest in the Customer Data to ExactBuyer, other than a limited right to use the Customer Data in accordance with the terms and conditions herein.
2.2 Notwithstanding any customization or modifications made by Customer to the ExactBuyer Data & Service, such actions do not confer ownership of the underlying ExactBuyer intellectual property to Customer. ExactBuyer's granting of a limited right to use Customer Data as set forth herein does not extend to claiming any rights in the ExactBuyer Data & Service or ExactBuyer Technology based on Customer's modifications or use.
In consideration of the provision of the ExactBuyer Services, Customer shall pay ExactBuyer the monthly fees pursuant to the fee schedule and ExactBuyer subscription plan chosen by Customer on https://exactbuyer.com and make such payment in accordance with the instructions and schedule provided for by ExactBuyer.
ExactBuyer reserves the right to increase its fees following the Initial Term or Renewal term (as defined below) for any following Renewal Term on 30 days’ prior notice to Customer. If Customer objects to the fee increase, Customer may terminate the ExactBuyer Data & Service by written notice following the Initial Term or applicable Renewal Term. If Customer does not exercise its right of termination during such period, Customer will be deemed to have accepted the increased fees.
All amounts due hereunder are exclusive of all sales, use, excise, service, value added, or other taxes, duties and charges of any kind (whether foreign, federal, state, local or other) associated with this Agreement, the ExactBuyer Service, or Customer’s access to the ExactBuyer Service. Customer shall be solely responsible for all such taxes, duties and charges (except for taxes imposed on ExactBuyer’s income), which may be invoiced by ExactBuyer from time-to-time.
Customer shall pay interest on all late payments at the lesser of (a) 1.5% per month or (b) the highest rate permissible under applicable law, calculated daily and compounded monthly. Customer shall reimburse ExactBuyer for all costs and expenses, including attorneys’ fees, incurred in collecting any unpaid amounts owed by Customer hereunder.
The term of this Agreement shall commence upon Customer’s subscription to the ExactBuyer Data & Service and, unless earlier terminated as set forth herein, shall continue for the period of the initial subscription selected by the Customer (the “Initial Term”). The Customer may terminate this Agreement upon 30 day’s written notice to ExactBuyer. ExactBuyer reserves the right to terminate this Agreement at any time upon written notice to the Customer and shall repay to Customer any pro-rated portion of the fees paid to it in connection with the ExactBuyer Services that the Customer would have received but for ExactBuyer’s cancellation. In the event that the Agreement is not terminated as set forth herein it shall continue to automatically renew for the length of the Initial Term (a “Renewal Term”). The Initial Term and any Renewal Term is referred to herein as a “Subscription Term”, and the Subscription Terms are referred to collectively as the “Term.”
Either Party may terminate this Agreement by written notice thereof to the other Party, if the other Party materially breaches this Agreement and does not cure such breach within 30 days after written notice thereof.
Upon any termination of this Agreement:
(a) All rights granted to Customer under this Agreement shall immediately terminate. ExactBuyer will cease to provide access to the ExactBuyer Data & Service to the Customer. Customer must immediately stop all use of the ExactBuyer Service and delete all copies of ExactBuyer Data from its systems, databases, and storage media. Customer acknowledges that, following termination, it has no further right to access or use the ExactBuyer Data & Service in any manner.
(b) Customer shall, without delay, delete all ExactBuyer Data from its systems, databases, and any other form of storage, whether digital or physical, and certify in writing to ExactBuyer that all such ExactBuyer Data has been deleted. This obligation is critical to protect the intellectual property and proprietary rights of ExactBuyer. Failure to comply with this requirement may result in legal action by ExactBuyer to enforce compliance.
Any obligations that have accrued prior to termination shall survive termination of this Agreement. In addition, the following Sections, as well as any other provisions herein which by their nature should survive, shall survive termination of this Agreement: Sections 3 through 11.
All data and information that the Customer inputs into the ExactBuyer Service, is provided by integrations to the Customer’s systems or provided or obtained by the Customer’s clients in connection with the Customer’s use of the ExactBuyer Data & Service (each of the above, the “Customer Data”) is stored in a private and secure fashion, and will not be used by ExactBuyer except as permitted herein. Customer hereby grants to ExactBuyer a limited, non-exclusive, non-transferable, royalty-free right to use, reproduce, manipulate, and display the Customer Data solely in connection with providing the ExactBuyer Data & Service to Customer, and improving, developing and marketing the ExactBuyer Data & Service (provided that ExactBuyer may only use anonymized and aggregated Customer Data to improve, develop and market the ExactBuyer Services). ExactBuyer may analyze Customer Data, and data of other customers, to create aggregated and anonymized statistics or data that do not identify Customer or any individual, household, user, browser, or device and ExactBuyer may during and after the Term use and disclose such statistics or data in its discretion. Except as specified otherwise in this Agreement, Customer shall be solely responsible for providing, updating, uploading and maintaining all Customer Data. The content of Customer Data shall be Customer’s sole responsibility. ExactBuyer shall operate the ExactBuyer Data & Service in a manner that provides reasonable information security for Customer Data, using commercially reasonable data backup, security, and recovery protections.
Customer is solely responsible for all Customer Data. ExactBuyer does not guarantee the accuracy, integrity or quality of Customer Data. Customer shall not: (a) upload or otherwise make available to ExactBuyer any Customer Data that is unlawful or that violates the rights of any third parties; (b) upload or otherwise make available to ExactBuyer any Customer Data that Customer does not have a right to transmit due to any law, rule, regulation or other obligation; (c) use, upload or otherwise transmit any Customer Data that infringes any intellectual property or other proprietary rights of any third party; (d) upload or otherwise make available to ExactBuyer any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy, limit the functionality of any computer software or hardware or telecommunications equipment; (e) interfere with or disrupt the ExactBuyer Data & Service or servers or networks connected to the ExactBuyer Service; (f) upload or otherwise make available to ExactBuyer any Customer Data that constitutes protected health information subject to the Health Insurance Portability and Accountability Act or any regulation, rule or standards issued thereunder, or constitutes similarly protected information under any applicable state, rule or regulation(g) violate any applicable law, rule or regulation, including those regarding the export of technical data, or (h) use the ExactBuyer Data & Service in a manner not prescribed in the Documentation.
Each Party hereby represents and warrants to the other Party that: (a) if such Party is a corporation, company or other entity (as applicable), such entity is duly organized, validly existing and in good standing in its jurisdiction of organization; (b) such Party’s execution, delivery and performance of this Agreement have been duly and validly authorized by all necessary organizational action on its part or, if such Party is an individual, such Party has legal capacity to enter into this Agreement; (c) the provisions set forth in this Agreement constitute legal, valid, and binding obligations of such Party enforceable against such Party in accordance with their terms, subject to bankruptcy, insolvency and other laws affecting creditors’ rights generally; and (d) its execution, delivery and performance of this Agreement does not and will not conflict with, result in a breach of, constitute a default under, or require the consent of any third party under, any agreement or other obligation to which such Party is subject.
ExactBuyer further represents and warrants that (a) it will provide the ExactBuyer Data & Service in a competent and workmanlike manner; and (b) it owns or otherwise has sufficient rights (including without limitation all intellectual property rights thereto) to grant the licenses to Customer under this Agreement. ExactBuyer does not warrant that it will be able to correct all reported defects or that use of the ExactBuyer Data & Service will be uninterrupted or error free. ExactBuyer makes no warranty regarding features or services provided by any third parties. ExactBuyer retains the right to modify its services and the ExactBuyer Technology in its sole discretion, provided that ExactBuyer reasonably believes that any such changes and modifications will materially impair Customer’s use of the ExactBuyer Service, it shall provide Customer with notice before making any such change or modification. Customer’s sole remedy for ExactBuyer’s breach of the warranty in this paragraph shall be that ExactBuyer shall remedy the applicable error, or if ExactBuyer is unable to do so in a timely manner, refund to Customer actual damages up to a limit of the fees paid for the ExactBuyer Data & Service for the Subscription Term during which the breach of warranty occurred.
EXCEPT FOR THE WARRANTIES SET FORTH IN SECTIONS 7.1-7.2 ABOVE, EXACTBUYER MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER, AND HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SERVICE (IN EACH CASE WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE), INCLUDING ANY WARRANTY (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT, (B) THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE OR OPERATE WITHOUT ERROR, (C) AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE, OR (D) AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED FROM THE SERVICE.
CUSTOMER ACKNOWLEDGES THAT THE SERVICE IS HOSTED BY A THIRD PARTY HOSTING PROVIDER (THE “HOSTING CONTRACTOR”) AND USES THIRD PARTY SERVER HARDWARE, DISK STORAGE, FIREWALL PROTECTION, SERVER OPERATING SYSTEMS, MANAGEMENT PROGRAMS, WEB SERVER PROGRAMS FOR DELIVERY OF THE SERVICES (THE “HOSTING CONTRACTOR SERVICES”). ADDITIONALLY, EXACTBUYER USES THIRD PARTIES TO HELP RECEIVE PAYMENTS (“PAYMENT PROCESSOR”). EXACTBUYER MAY CHANGE ITS HOSTING CONTRACTOR AND PAYMENT PROCESSOR AT ANY TIME. YOUR USE OF THE SERVICE IS SUBJECT TO ANY RESTRICTIONS IMPOSED BY THE HOSTING CONTRACTOR AND THE PAYMENT PROCESSOR, AS APPLICABLE. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, EXACTBUYER SHALL NOT BE LIABLE FOR ANY PROBLEMS, FAILURES, DEFECTS OR ERRORS WITH THE SERVICE TO THE EXTENT CAUSED BY THE HOSTING CONTRACTOR OR PAYMENT PROCESSOR. CUSTOMER ACKNOWLEDGES THAT THE FEES PAYABLE FOR THE SERVICE REFLECT THE FACT THAT EXACTBUYER IS NOT RESPONSIBLE FOR THE ACTS AND OMISSIONS OF THE HOSTING CONTRACTOR OR PAYMENT PROCESSOR.
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, EXACTBUYER’S TOTAL LIABILITY FOR ALL DAMAGES ARISING OUT OF OR RELATED TO THE SERVICE OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY CUSTOMER TO EXACTBUYER UNDER THIS AGREEMENT WITH RESPECT TO THE THEN-CURRENT SUBSCRIPTION TERM.
EXCEPT FOR (A) CUSTOMER’S OBLIGATION TO PAY ALL AMOUNTS DUE HEREUNDER; (B) ITS INDEMNIFICATION OBLIGATIONS; AND (C) ITS BREACH OF ANY INTELLECTUAL PROPERTY OR CONFIDENTIALITY OBLIGATIONS OR RESTRICTIONS HEREIN (INCLUDING ANY LIMITATIONS OR RESTRICTIONS ON USE OF THE SERVICE), IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING LOSS OF DATA, PROFITS OR REVENUE) ARISING OUT OF OR RELATED TO THE SERVICE OR THIS AGREEMENT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE.
THE PARTIES AGREE THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 8 ARE A FUNDAMENTAL BASIS OF THE BARGAIN, THAT EXACTBUYER HAS SET ITS FEES IN RELIANCE ON THE ENFORCEABILITY OF THESE PROVISIONS, AND THAT THEY SHALL APPLY NOTWITHSTANDING THAT ANY REMEDY SHALL FAIL ITS ESSENTIAL PURPOSE.
ExactBuyer shall defend, indemnify and hold harmless Customer and its directors, officers, and employees (“Customer Indemnified Parties”) from and against any third party claims, actions, proceedings, demands, lawsuits, damages, liabilities and expenses (including reasonable attorneys’ fees and court costs) (collectively, “Claims”) to the extent the ExactBuyer Data & Service infringes, misappropriates or otherwise violates (collectively, “Infringes”) any third party intellectual property or proprietary right (excluding patents).
Customer shall defend, indemnify and hold harmless ExactBuyer and its directors, officers, employees, agents and providers (“ExactBuyer Indemnified Parties”) from and against any Claims based on the Customer Data to the extent that such Claim does not arise out Customer’s use of the ExactBuyer Data & Service or arises out of Customer’s use of the ExactBuyer Data & Service in a manner that violates this Agreement or the Documentation.
As conditions of the indemnification obligations in Sections 9.1-9.2 above: (a) the applicable Customer Indemnified Party or ExactBuyer Indemnified Party (the “Indemnitee”) will provide the indemnifying Party (the “Indemnitor”) with prompt written notice of any Claim for which indemnification is sought (provided that failure to so notify will not remove the Indemnitor’s indemnification obligations except to the extent it is prejudiced thereby), (b) the Indemnitee will permit the Indemnitor to control the defense and settlement of such Claim, and (c) the Indemnitee will reasonably cooperate with the Indemnitor in connection with the Indemnitor’s evaluation, defense and settlement of such Claim. In defending any Claim, the Indemnitor shall use counsel reasonably satisfactory to the other Party. The Indemnitor shall not settle or compromise any such Claim or consent to the entry of any judgment without the prior written consent of the other Party (not unreasonably withheld).
ExactBuyer’s obligations in Section 9.1 above shall not apply to any Claim to the extent arising from or relating to (a) misuse of the ExactBuyer Data & Service not strictly in accordance with the Documentation, ExactBuyer’s instructions, and this Agreement; (b) any modification, alteration or conversion of the ExactBuyer Data & Service not created or approved in writing by ExactBuyer; (c) any combination of the ExactBuyer Data & Service with any computer, hardware, software or service not provided by ExactBuyer; (d) ExactBuyer’s compliance with specifications or other requirements of Customer; or (e) any third party data or Customer Data. If the ExactBuyer Data & Service is or may be subject to a Claim of Infringement described in Section 9.1 above, ExactBuyer may, at its cost and sole discretion: (i) obtain the right for Customer to continue using the ExactBuyer Data & Service as contemplated herein; (ii) replace or modify the ExactBuyer Data & Service so that it becomes non-Infringing without substantially compromising its principal functions; or (iii) to the extent the foregoing are not commercially reasonable, terminate this Agreement and return to Customer any pre-paid fees for the ExactBuyer Data & Service associated with the then-current Subscription Term. ExactBuyer’s obligations in this Section 9 shall be ExactBuyer’s sole obligations, and Customer’s sole remedies, in the event of any Infringement of intellectual property or proprietary rights by or related to the ExactBuyer Service.
“Confidential Information” means information that is disclosed by either Party (the “Disclosing Party”) to the other Party (the “Receiving Party”) hereunder during the Term that is clearly labeled or identified as confidential or proprietary when disclosed, or that, under the circumstances, should reasonably be treated as confidential, including without limitation information (tangible or intangible) regarding a Party’s technology, designs, techniques, research, know-how, specifications, product plans, pricing, customer information, user data, current or future strategic information, current or future business plans, policies or practices, employee information, and other business and technical information. “Confidential Information” shall not include any information that (a) is or becomes generally known to the public through no fault of, or breach of this Agreement by, the Receiving Party; (b) is rightfully in the Receiving Party’s possession at the time of disclosure without an obligation of confidentiality; (c) is independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (d) is rightfully obtained by the Receiving Party from a third party without restriction on use or disclosure. In addition, (i) the terms and conditions of this Agreement shall be deemed to be Confidential Information of both Parties; (ii) the ExactBuyer Data & Service and ExactBuyer Technology shall be deemed Confidential Information of ExactBuyer, regardless of whether or not they are labeled or identified, or would reasonably be considered confidential; and (iii) Customer Data shall be deemed Confidential Information of Customer.
Each Party agrees that it will during the Term and thereafter (a) not disclose the other Party’s Confidential Information to any third party (other than as permitted in the last sentence of this paragraph); (b) use the other Party’s Confidential Information only to the extent reasonably necessary to perform its obligations or exercise its rights under this Agreement; (c) disclose the other Party’s Confidential Information only to those of its employees and independent contractors who reasonably need to know such information for purposes of this Agreement and who are bound by confidentiality obligations offering substantially similar protection to those in this Section 10; and (d) protect all Confidential Information of the other Party from unauthorized use, access, or disclosure in the same manner as it protects its own confidential information of a similar nature, and in no event with less than reasonable care. Notwithstanding the above, this paragraph shall not prohibit: (i) a Party from disclosing Confidential Information of the other Party to the extent required by applicable law, rule or regulation (including a court order or other government order); provided that such Party provides the other Party prior written notice of such disclosure, to the extent practicable, and reasonably cooperates with efforts of the other Party to seek confidential treatment thereof, to the extent such cooperation is requested by the other Party; or (ii) a Party from disclosing the terms and conditions of this Agreement to its attorneys and financial advisors, or current or potential lenders, other sources of financing, investors or acquirers; provided that such third parties are bound by confidentiality obligations offering substantially similar protection to those in this Section 10 (provided further that such third parties are only permitted to use such information for the purpose of advising, lending or providing financing to, or investing in or acquiring, such Party, as applicable).
Except as otherwise expressly provided in this Agreement, the Receiving Party will return to the Disclosing Party, or destroy or erase, the Disclosing Party’s Confidential Information in tangible form, upon the termination of this Agreement; provided that (a) Receiving Party may retain a copy of Disclosing Party’s Confidential Information solely for the purposes of tracking Receiving Party’s rights and obligations hereunder with respect thereto, (b) Receiving Party may retain copies of Disclosing Party’s Confidential Information solely to the extent required by law or by applicable professional standards which require such Party to retain copies of its working papers, and (c) Receiving Party may retain Disclosing Party’s Confidential Information solely to the extent reasonably necessary for Receiving Party to exercise rights or perform obligations under this Agreement that survive such termination.
Notwithstanding the above or anything to the contrary herein, to the extent that Customer at any time provides ExactBuyer with any feedback or suggestions regarding the ExactBuyer Service, including potential improvements or changes thereto (collectively, “Feedback”), the Feedback shall not be considered Confidential Information of Customer, and ExactBuyer may use, disclose and exploit the Feedback in any manner it chooses. All Feedback provided by Customer is provided “AS IS” and without warranty or representation of any kind.
Each Party shall comply with all laws, rules, regulations and ordinances applicable to its activities hereunder.
Customer may not assign this Agreement, or assign any of its rights or delegate any of its obligations under this Agreement, without the prior written consent of ExactBuyer. Any purported assignment or delegation in violation of this paragraph is null and void. This Agreement will bind and insure to the benefit of each Party’s successor and permitted assigns. Notwithstanding the foregoing, ExactBuyer may assign this Agreement to any acquirer of all or substantially all of its assets as they relate to this Agreement.
This Agreement along with the subscription arrangement chosen by the Customer at https://exactbuyer.com contains the complete understanding and agreement of the Parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, oral or written, with respect thereto.
ExactBuyer may give any notices issued in connection with this Agreement by email to Customer at the email address given by Customer when creating its account, and such notices shall be effective upon confirmation of transmission to Customer.
ExactBuyer shall not be liable or responsible to Customer, nor be considered to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any provision of this Agreement to the extent such failure or delay is caused by or results from any act, circumstance or other cause beyond the reasonable control of ExactBuyer, including acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to either Party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable technology or components, telecommunication breakdown, or power outage.
ExactBuyer shall have the right to use Customer’s name and logo on client lists published on ExactBuyer’s website and in marketing materials provided that such use is previewed and pre-approved by Customer. ExactBuyer may announce the relationship hereunder in a press release provided that ExactBuyer obtains Customer’s prior approval of the wording of the release (not unreasonably withheld).
This Agreement is and will be governed by and construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of Delaware, without giving effect to any conflicts of laws provision thereof or of any other jurisdiction that would produce a contrary result.
Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) between Customer and ExactBuyer or its employees, agents, successors, or assigns, will exclusively be settled through binding and confidential arbitration. Arbitration will be subject to the Federal Arbitration Act and not any state arbitration law. The arbitration will be conducted before one commercial arbitrator with substantial experience in resolving commercial contract disputes from the American Arbitration Association (“AAA”). As modified by this Agreement, and unless otherwise agreed upon by the parties in writing, the arbitration will be governed by the AAA’s Commercial Arbitration Rules and, if the arbitrator deems them applicable, the Supplementary Procedures for Consumer Related Disputes (collectively “Rules and Procedures”). For more information on AAA, its Rules and Procedures, and how to file an arbitration claim, you may call AAA at 800-778-7879 or visit the AAA website at http://www.adr.org. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would. Customer and ExactBuyer agree as follows: (a) ANY CLAIMS BROUGHT BY A PARTY MUST BE BROUGHT IN SUCH PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (b) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF, (c) ExactBuyer also reserves the right in its sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (d) the arbitrator will honor claims of privilege and privacy recognized at law; (e) the arbitration will be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award; (f) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (g) each side pays its own attorneys’ fees and expenses unless there is a statutory provision that requires the prevailing party to be paid its fees and litigation expenses, and then in such instance, the fees and costs awarded will be determined by the applicable law. Notwithstanding the foregoing (i) either Customer or ExactBuyer may bring an individual action in small claims court to the extent eligible, and (ii) either Party may seek emergency equitable relief before the state or federal courts located in Delaware in order to maintain the status quo pending arbitration, and hereby agree to submit to the exclusive personal jurisdiction of the courts located within Delaware for such purposes. A request for interim measures will not be deemed a waiver of the right to arbitrate.
The relationship between the Parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise or employment relationship between the Parties, and neither Party shall have authority to contract for or bind the other Party in any manner whatsoever.
No waiver by either Party of any of the provision of this Agreement is effective unless explicitly set forth in writing and signed by such Party. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Agreement operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
If any provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other provision of this Agreement or invalidate or render unenforceable such provision in any other jurisdiction.
Headings are provided for convenience only and will not be used to interpret the substance of this Agreement. Unless the intent is expressly otherwise in specific instances, use of the words “include,” “includes,” or “including” in this Agreement shall not be limiting and “or” shall not be exclusive.
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